Refund & Cancellation Policy

This policy explains how membership and advertising payments on TradeNivo can be cancelled and when they are refunded. TradeNivo is owned and operated by KMC Global Trading LLC.

1. Memberships and Automatic Renewal

• Basic and Premium memberships are subscriptions for 1 month, 6 months or 1 year.
• The price shown on the plan, plus a 10% service fee, is charged at the start and again at the start of every new period until you cancel.
• An invoice is emailed after every payment and is also available in Membership › Payment History.

2. Premium Members Who Do Not Use Ads

• Premium includes home page ads. If a Premium member has not created or run any ad for 3 months, we send an email reminder.
• If the member does not create an ad or press Keep Premium within 7 days, the membership renews as Basic (same billing period, lower Basic price plus the service fee) from the next renewal. Premium stays active until the end of the period already paid for.
• A member who goes back to Premium after this keeps Premium; it is not changed again unless the member changes or cancels it.

3. How to Cancel

• Log in and open Membership, then choose Cancel subscription. You can also write to support@tradenivo.com from your account email.
• After cancelling, no further payments are taken. Your paid features stay active until the end of the period you already paid for; after that your account becomes a Free membership. Your account, company profile and offers are not deleted.
• Cancelling does not give a refund for the period you have already paid for - you keep using your membership until that period ends.

4. Refunds

Memberships give immediate access to paid features, so payments are not refunded when you cancel, and partial periods are not refunded. We only refund a payment that was taken by mistake:

• You were charged twice for the same period.
• You were charged after you cancelled.
• You changed to a new plan with a different payment method (for example from PayPal to card): the old subscription is stopped and the unused part of its last payment is refunded. When you change plan with the same card, you only pay the difference.
• A technical fault on TradeNivo stopped you from using the paid features and we could not fix it.

Refunds are made to the original payment method (card, Apple Pay, Google Pay or PayPal). Your bank or PayPal may take 5–10 business days to show the refund.

5. Home Page Ads

• Paid ads can be paused but the ad period is not refunded once the ad has gone live.
• If our team does not approve a paid ad, the payment for that ad is refunded in full.

6. Accounts Suspended for Rule Breaking

If an account is suspended because of fraud, fake offers or other breaches of our Terms & Conditions, remaining membership time is not refunded.

7. How to Request a Refund

Email support@tradenivo.com from your account email with your invoice number (for example INV-20260929-0001) and the reason. We reply within 3 business days.

Last Updated: September 29, 2026